Now Hiring - Customer Service Representative in Blaine, WA

ProPack Logistics US LLC provides World Class Logistics Service in Warehousing, Fulfillment, Freight Forwarding, and Inventory Management. We specialize in serving businesses in Canada and the United States through our 4 locations in Washington, Utah and Tennessee. We bring value to our clients by applying Modern Technology, Logistics Expertise, and Quality Customer Service.

ESSENTIAL FUNCTION:

The Customer Service Representative will:

· Fill a full-time position, providing best-in-class service to United States based clientele while representing the facility as a liaison between the client and the location’s internal departments

· Act as the primary point of contact for several Canadian, US and International clients

· Take ownership of their client’s needs and deliver exceptional customer support

DUTIES & RESPONSIBILITIES:

CLIENT RELATIONS

· Maintain professional verbal, written, and in-person communications with clients and visitors at the facility level

· Develop understanding of client’s business and products - foster strong ties through exceptional support

· Use problem-solving skills along with a positive attitude to help navigate clients through the challenge at hand

· Maintain a stellar relationship with the client using a solution-focused approach

· Answer phones and greet visitors at reception; field any client related inquiries while facilitating any non-client inquiries with the appropriate internal facility-based parties

· Assist clients in all system-based SKU, user, and order-related setup and maintenance

· Contact carriers on client’s behalf to arrange the return, re-route, and/or hold-at-location of orders in transit

· Run and provide freight rate quotes to clients when prompted

· Help client contacts in learning to navigate the client portal to put our system’s power in their hands

· Monitor client order activity. Ensure all ProPack’s service level commitments are being met or exceeded

INTERNAL SUPPORT

· Mail handling – Sort, process, and forwarding of mail as needed

· Provide assistance with any order related issues and questions

· Sort pick tickets and other documents for filing (daily)

REQUIRED QUALIFICATIONS:

· Previous experience in client relations or other customer-facing rolls

· Excellent time management, organizational, and multi-tasking skills

· Proficient with Microsoft Office Suite (Excel, Word, and Outlook)

· Type 40 to 50 WPM

· Able to navigate various computer applications, retrieving relevant information to respond to and service customer inquiries

· Excellent written and verbal communication skills

· Great personal skills that project a warmth and positive attitude in all correspondence (you are the welcoming face and voice of ProPack)

· Team player who thrives in a collaborative environment

PREFERRED QUALIFICATIONS:

· Previous experience in the logistics or 3PL industry

· Knowledge/experience managing small parcel and truck carrier account relationships

· Previous experience in enterprise level sales support

JOB EXPECTATIONS & COMPANY REQUIREMENTS:

· Strong cultural fit: exemplify ProPack’s Core Values of “Humble, Hungry, and Teamwork focused”

· Attend, participate and contribute in department meetings

· Maintain a professional workplace that falls in line with ProPack’s company culture and values

· Routinely brainstorm and suggest new processes and ideas

· Promote continuous improvement in all areas

· Maintain professional communication with clients at all times

· Strive for excellence in accuracy, organizing and prioritizing work to efficiently complete daily tasks

· Dress appropriately and professionally for the workplace environment

ADDITIONAL INFORMATION & BENEFITS:

Insurance - Medical, Dental, Vision, Life Insurance, and Disability Insurance Benefits offered after 60 days of employment.

Retirement – Eligible upon hire. Must be 21 years of age or older are eligible to participate in the company 401(k) plan. Following 6 months of employment the company contributes 100% of your contribution for the first 1% if your compensation- plus 50% of your contribution up to 6% of your compensation.

Vacation - 1 year: 40 hours/year, 2-3 years: 80 hours/year, 4+ years: 120 hours/year

Bereavement - 40 hours per year

Sick Time - 1.3 hours per every 40 hours worked. Max of 52 per year.

Paid Holidays - 6 paid days

Other Compensation – Potential for year-end bonuses

BACKGROUND CHECKS and PRE- EMPLOYMENT DRUG SCREENS will be conducted. Visit our website at [please apply online] learn about our company.

ProPack Logistics US LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person